Block or report a Client and your chats and Bookings with them disappear for both of you. You stay in control of who's on your books.
You can block or report a Client from your chat with them, or from one of their Bookings.
Q: How do I block a Client?
A: You block a Client from your chat with them:
Tap the speech bubble icon in the bottom navigation bar, then open your chat with the Client.
Tap the three-dot menu (⋮) in the top right.
Tap Block Client.
Tap BLOCK to confirm.
You can also block a Client when you report one of their Bookings.
Q: How do I report a Client?
A: You report a Client from your chat with them:
Open your chat with the Client.
Tap the three-dot menu (⋮) in the top right.
Tap Report Client.
Choose a Reason and tell us what happened in the Message field.
Tap REPORT.
The Support Team reviews every report and reaches out if anything needs follow-up.
Q: How do I report a Booking?
A: You report a Booking from the Booking:
Open the Booking.
Tap the three dots in the top right to open Actions.
Tap Report content.
Choose a Reason and tell us what happened in the Message field.
Leave Block client checked to block the Client too. It's on by default. Uncheck it if you only want to report the Booking.
Tap REPORT.
You can also long-press a Booking in your Bookings list to open the same Actions menu.
Q: What happens when I block or report a Client?
A: Blocking a Client, reporting a Client, and reporting a Booking with Block client checked all do the same three things:
Your chats with that Client are hidden for both of you.
All of your Bookings with that Client are hidden for both of you, including Bookings that have already been paid.
The Client can't open your profile or your Wanna Dos while they're signed in, so they can't send you a new Booking Request or book a Wanna Do.
Your other Bookings, your profile, and your other Clients aren't affected.
Q: Does blocking cancel or refund a payment?
A: No. Blocking or reporting a Client doesn't cancel or refund a payment. If you have a paid Booking with them or need to issue a refund, reach out to the Support Team and we'll help.
Q: Does the Client know they've been blocked?
A: No. We don't send them an email, text, or push notification about it, and nothing in the app tells them they've been blocked. Their chats and Bookings with you disappear, and if they go looking for your profile it comes up as not found.
Q: What's the difference between declining a Booking and blocking a Client?
A: Declining closes one Booking Request and cancels any pending payments on it. The chat stays readable with messaging turned off, and the Client can still send you a new Booking Request. Declining is for projects you're not taking.
Blocking hides every chat and Booking you have with that Client, for both of you, and stops them from sending you new Booking Requests. Blocking is for behavior.
A Booking that's already been paid can't be declined.
Q: Can I unblock someone?
A: There's no unblock button in the app. Reach out to the Support Team and we can reverse a block or a report for you.
Q: Can a Client block me?
A: Yes. A Client can block or report you from your profile or from their chat with you. If they do, your chats and Bookings with that Client disappear for both of you. Your profile stays live for every other Client.
We don't notify you when a Client blocks or reports you. If a report needs follow-up, the Support Team reaches out. If you had a paid Booking with that Client, reach out to the Support Team and we'll help.
Q: What else can I report?
A: Anywhere you see the three dots, you can report what you're looking at: a chat, a Client's Booking, a profile, a Wanna Do Design, or a photo. Every report goes to the Support Team with your reason and your message.
Q: Someone I blocked showed up again. What now?
A: Block or report the new account the same way, then reach out to the Support Team. Send us both names so we can look at the accounts together.