Message your Clients right in the CO:CREATE app. This article is for Artists. It shows you where to find your chats, how to send photos, videos and files, how to edit or delete a message, and how to see a Booking's details from a chat.
When does a chat with a Client start?
A chat with a Client starts at a different time depending on how the Client Books:
Booking Request: the chat starts when the Client submits their Booking Request, so you can talk through details before anything is paid.
Wanna Do Design or Pay Link: the chat starts when the Client Books with their first payment.
Where do I find my chats?
Your chats with Clients are on the Messages screen. To open it, tap the speech bubble icon in the bottom navigation bar. A dot on the speech bubble icon means you have unread messages.
Each chat on the Messages screen shows your Client's name, the tattoo, a preview of the last message, and how many messages are unread. On the Messages screen, you can:
search your chats with Search by name
tap a chat to open it
press and hold a chat, then tap Mark as Read or Mark as Unread
How do I open a chat from a Booking?
You can open the chat for a Booking from that Booking's screen.
Tap Bookings in the bottom navigation bar.
Tap the Booking.
Tap the round Chat button. You can also tap the three-dot menu (⋮) in the top right, then tap Message client.
How do I send photos, videos or files in a chat?
To send an attachment in a chat, tap the + next to the message box, then choose one of these:
Take a photo
Take a video
Photo library
Files
On a computer, the + opens your computer's file picker. Chats on CO:CREATE don't support voice messages.
How do I edit, delete, reply to or react to a message?
To edit, delete, reply to or react to a message in a chat, press and hold the message. The options depend on who sent it:
Your own message: React, Reply, Copy, Edit or Delete.
Your Client's message: React, Reply or Copy.
Deleting a message removes it from the chat for both you and your Client. An email, text or push notification that already went out about the message can't be unsent.
How do I see a Booking's details from a chat?
To see a Booking's details from a chat, tap your Client's name at the top of the chat. In the CO:CREATE app, a Booking Request panel opens with the full Booking details. On a computer, the Booking's screen opens.
How do I request a Deposit or payment from a chat?
The Next Step banner under your Client's name shows the next thing to do on the Booking, such as Request a Deposit or Request Payment. Tap the Next Step banner to take that step without leaving the chat.
What are the automatic messages in a chat?
CO:CREATE adds a message to the chat automatically when something changes on the Booking. You and your Client both see these messages, and no one can edit them. Automatic messages appear when:
a Deposit or payment is requested, updated, cancelled, paid or expires
an appointment is scheduled, moved or cancelled
a Booking Request is declined or a Booking is completed
Can I message a Client after a Booking Request is Declined?
When a Booking Request is Declined, its chat stays readable, but neither you nor your Client can send new messages. To message the Client again, re-open the Booking:
Open the Booking.
Tap the three-dot menu (⋮) in the top right.
Tap Re-open booking.
Once the Booking is re-opened, you and your Client can send messages in the chat again.