Message your Clients right in the CO:CREATE app. This article is for Artists. It shows you where to find your chats, how to send and view photos, videos and files, how to edit or delete a message, how to see a Booking's details from a chat, and what's in the chat menu.
When does a chat with a Client start?
A chat with a Client starts at a different time depending on how the Client books:
Booking Request: the chat starts when the Client submits their Booking Request, so you can talk through details before anything is paid.
Wanna Do Design or Pay Link: the chat starts when the Client books with their first payment.
Where do I find my chats?
Your chats with Clients are on the Messages screen. To open it, tap the speech bubble icon in the bottom navigation bar. A dot on the speech bubble icon means you have unread messages.
Each chat on the Messages screen shows your Client's name, the tattoo, a preview of the last message, and how many messages are unread. On the Messages screen, you can:
search your chats with Search by name
tap a chat to open it
press and hold a chat, then tap Mark as Read or Mark as Unread
How do I open a chat from a Booking?
You can open the chat for a Booking from that Booking's screen.
Tap Bookings in the bottom navigation bar.
Tap the Booking.
Tap the round Chat button. You can also tap the three-dot menu (⋮) in the top right, then tap Message client.
How do I send photos, videos or files in a chat?
To send an attachment in a chat, tap the + next to the message box, then choose one of these:
Take a photo
Take a video
Photo library
Files
On a computer, the + opens your computer's file picker. Chats on CO:CREATE don't support voice messages.
To see a photo up close, tap it to open it full screen. In the CO:CREATE app, pinch or double-tap to zoom in.
How do I edit, delete, reply to or react to a message?
To edit, delete, reply to or react to a message in a chat, press and hold the message. The options depend on who sent it:
Your own message: React, Reply, Copy, Edit or Delete.
Your Client's message: React, Reply or Copy.
Deleting a message removes it from the chat for both you and your Client. An email, text or push notification that already went out about the message can't be unsent.
What's in the chat menu?
Tap the three-dot menu (⋮) in the top right of a chat to open the Chat menu. It has three options:
Mark as unread: keeps the chat flagged so you can come back to it.
Report Client: sends a report about the Client to the Support Team.
Block Client: blocks the Client.
Reporting or blocking a Client hides your chats and Bookings with them for both of you. See How do I block or report a Client?
How do I see a Booking's details from a chat?
To see a Booking's details from a chat, tap your Client's name at the top of the chat. In the CO:CREATE app, a Booking Request panel opens with the full Booking details. On a computer, the Booking's screen opens.
How do I request a Deposit or payment from a chat?
The Next Step banner under your Client's name shows the next thing to do on the Booking, such as Request a Deposit or Request Payment. Tap the Next Step banner to take that step without leaving the chat.
What are the automatic messages in a chat?
CO:CREATE adds a message to the chat automatically when something changes on the Booking. You and your Client both see these messages, and no one can edit them. Automatic messages appear when:
a Deposit or payment is requested, updated, cancelled, paid or expires
an appointment is scheduled, moved or cancelled
a Booking Request is declined or a Booking is completed
Can I message a Client after a Booking Request is Declined?
When a Booking Request is Declined, its chat stays readable, but neither you nor your Client can send new messages. To message the Client again, re-open the Booking:
Open the Booking.
Tap the three-dot menu (⋮) in the top right.
Tap Re-open booking.
Once the Booking is re-opened, you and your Client can send messages in the chat again.