If something isn't right, report it. The Support Team reviews every report, confidentially.
Q: How do I report an Artist?
A: From their profile:
Open the Artist's profile.
Tap the three dots to open More Actions.
Tap Report Artist.
Choose a Reason and tell us what happened in the Message field.
Tap REPORT.
Q: How do I report a Booking or a conversation?
A: From the Booking:
Open the Booking.
Tap the three dots in the top right to open Actions.
Tap Report content.
Choose a Reason and tell us what happened in the Message field.
Tap REPORT.
Q: What happens after I report an Artist?
A: Their profile and any Bookings you have with them are hidden from your account, so you won't run into them while you're browsing. Reporting a Booking hides that Booking and its message thread.
The Support Team reviews the report and reaches out if anything needs follow-up.
Q: Does the Artist know I reported them?
A: Reports are confidential. We don't send the Artist a notification telling them you reported them.
Q: I already paid. Does reporting get my money back?
A: No. Reporting doesn't cancel a payment or start a refund. Those are two separate things, so reach out to the Support Team and we'll look at your Booking with you. See Can I get a refund for a tattoo purchase? for how refunds work.
Q: Can I undo a report?
A: Not from the app. Reach out to the Support Team and we can reverse it for you.
Q: What else can I report?
A: Anywhere you see the three dots, you can report what you're looking at: an Artist's profile, a Wanna Do Design, a photo, or a Booking. Every report goes to the Support Team with your reason and your message.
Q: Can I block an Artist?
A: There's no separate block button, because reporting already does it. Once you report an Artist, their profile stops loading for you and their Bookings drop out of your list.
Q: Can an Artist block me?
A: Yes. Artists can block a Client when they report a Booking. If it happens, your conversation with them closes and you won't be able to send them a new Booking Request. Their profile comes up as not found, and nothing tells you a block is the reason. No other Artist is affected.
Any Booking you already have with them stays in your Bookings list. A payment you've already made isn't refunded automatically, so reach out to the Support Team if you think a block was a mistake or you need help with a Booking you paid for.