If something isn't right, report it or block the Artist. The Support Team reviews every report, confidentially.
Q: How do I report an Artist?
A: You can report an Artist from their profile:
Open the Artist's profile. From one of your Bookings, tap the Artist's name at the top of the Booking.
Tap the three dots to open More Actions.
Tap Report Artist.
Choose a Reason and tell us what happened in the Message field.
Tap REPORT.
You can also report an Artist from your chat with them. Tap the three-dot menu (⋮) in the top right of the chat, then tap Report Artist.
Q: How do I block an Artist?
A: You can block an Artist from their profile or from your chat with them:
Open the Artist's profile, or your chat with them.
Tap the three dots.
Tap Block Artist.
Tap BLOCK to confirm.
Q: How do I report a Booking?
A: You report a Booking from the Booking:
Open the Booking (tap Bookings in the bottom navigation bar, then tap the Booking).
Tap the three dots in the top right to open Actions.
Tap Report content.
Choose a Reason and tell us what happened in the Message field.
Tap REPORT.
Q: What happens after I block or report an Artist?
A: Blocking or reporting an Artist does three things:
Your chats with the Artist are hidden for both of you.
Your Bookings with the Artist are hidden for both of you, including Bookings you've already paid for.
The Artist's profile and Wanna Dos are hidden from you, so you won't run into them while you're browsing.
Reporting a Booking hides that one Booking and its chat, for both of you.
The Support Team reviews every report and reaches out if anything needs follow-up.
Q: Does the Artist know I blocked or reported them?
A: No. Blocks and reports are confidential. We don't send the Artist a notification about either one.
Q: I already paid. Does blocking or reporting get my money back?
A: No. Blocking or reporting doesn't cancel a payment or start a refund. Reach out to the Support Team (tap the menu icon in the top right, then Get Help) and we'll help you with a refund. See Can I get a refund for a tattoo purchase? for how refunds work.
Q: Can I undo a block or a report?
A: Not from the app. Reach out to the Support Team and we can reverse it for you. To reach us, tap the menu icon in the top right, then Get Help.
Q: What else can I report?
A: Anywhere you see the three dots, you can report what you're looking at: an Artist's profile, a chat, a Wanna Do Design, a photo, or a Booking. Every report goes to the Support Team with your reason and your message.
Q: Can an Artist block me?
A: Yes. An Artist can block you from their chat with you, or when they report a Booking. If it happens, your chats and Bookings with that Artist are hidden, and you won't be able to send them a new Booking Request. Their profile comes up as not found, and nothing tells you a block is the reason. No other Artist is affected.
A payment you've already made isn't refunded automatically. Reach out to the Support Team (tap the menu icon in the top right, then Get Help) if you think a block was a mistake or you need help with a refund.