If something isn't right, report it. The Support Team reviews every report, confidentially.
Q: How do I report an Artist?
A: From their profile:
Open the Artist's profile. From one of your Bookings, tap the Artist's name at the top of the Booking.
Tap the three dots to open More Actions.
Tap Report Artist.
Choose a Reason and tell us what happened in the Message field.
Tap REPORT.
Q: How do I report a Booking or a conversation?
A: From the Booking:
Open the Booking (tap Bookings in the bottom navigation bar, then tap the Booking).
Tap the three dots in the top right to open Actions.
Tap Report content.
Choose a Reason and tell us what happened in the Message field.
Tap REPORT.
Q: What happens after I report an Artist?
A: Their profile and any Bookings you have with them are hidden from your account, so you won't run into them while you're browsing. Reporting a Booking hides that Booking and its message thread.
The Support Team reviews the report and reaches out if anything needs follow-up.
Q: Does the Artist know I reported them?
A: Reports are confidential. We don't send the Artist a notification telling them you reported them.
Q: I already paid. Does reporting get my money back?
A: No. Reporting doesn't cancel a payment or start a refund. Those are two separate things, so reach out to the Support Team (tap the menu icon in the top right, then Get Help) and we'll look at your Booking with you. See Can I get a refund for a tattoo purchase? for how refunds work.
Q: Can I undo a report?
A: Not from the app. Reach out to the Support Team and we can reverse it for you. To reach us, tap the menu icon in the top right, then Get Help.
Q: What else can I report?
A: Anywhere you see the three dots, you can report what you're looking at: an Artist's profile, a Wanna Do Design, a photo, or a Booking. Every report goes to the Support Team with your reason and your message.
Q: Can I block an Artist?
A: There's no separate block button, because reporting already does it. Once you report an Artist, their profile stops loading for you and their Bookings drop out of your list.
Q: Can an Artist block me?
A: Yes. Artists can block a Client when they report a Booking. If it happens, your conversation with them closes and you won't be able to send them a new Booking Request. Their profile comes up as not found, and nothing tells you a block is the reason. No other Artist is affected.
Any Booking you already have with them stays in your Bookings list. A payment you've already made isn't refunded automatically, so reach out to the Support Team (tap the menu icon in the top right, then Get Help) if you think a block was a mistake or you need help with a Booking you paid for.