At CO:CREATE, all tattoo sales are considered final and non-refundable, but we understand that unique situations can arise. Here’s when a refund may be issued:
When Are Refunds Approved?
1. Booking Assurance Policy
If a client cannot find a suitable time to schedule their tattoo session (and they've followed your booking instructions), CO:CREATE will issue a refund.
2. Artist-Initiated Refund
If you choose to cancel a booking or no longer wish to proceed, just let us know and we’ll process the refund at your request.
3. Client Support Exception
In rare cases, CO:CREATE may issue a refund to protect the integrity of the platform and ensure a high-quality client experience. We will always consult with you first before moving forward.
How to Request a Refund
To request a refund for a client, email us at [email protected] with the reason for cancellation. Our team will work with you to resolve the situation respectfully and efficiently.
Clear communication and well-documented booking info can help prevent confusion and minimize refund requests. We recommend communicating about your Booking on CO:CREATE through the chat so that we have records of what happened.